Terms of service

Welcome to Coffs Harbour Catering Company (CHCC). These terms and conditions (the "Terms") outline the rules and regulations for the use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our services.

1. DEFINITIONS

"We," "Us," and "Our": Refers to Coffs Harbour Catering Company (CHCC).
"Client," "You," and "Your": Refers to the individual or entity using our services.

2. SERVICES

We offer catering services to Events and Corporate. The specific details, timelines, and offerings of each service will be outlined in the relevant section of our website or communicated directly to the customer.

3. USER ELIGIBILITY

By using our services, you represent that you are at least 18 years old or have the consent of a legal guardian. You warrant that any information provided to us is accurate and up to date.

4. PAYMENT TERMS

Pricing for menu items, delivery, or other services is displayed on our website or provided at the point of purchase. Payment is required at the time of order, either online or in-store. We reserve the right to charge for no-shows or cancellations made outside of our cancellation window.

5. INTELLECTUAL PROPERTY

All content on our website—including logos, menu descriptions, graphics, and promotional materials—is the intellectual property of Coffs Harbour Catering Company (CHCC), unless otherwise stated. You are granted a limited, non-transferable license to use our content for personal, non-commercial purposes.

6. CONFIDENTIALITY

Both parties agree to keep confidential any sensitive or private information shared in the course of using our services, such as contact details, order preferences, and payment data.

7. LIMITATION OF LIABILITY

Coffs Harbour Catering Company (CHCC) will not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including but not limited to delays, cancellations, or product availability.

8. INDEMNIFICATION

You agree to indemnify and hold Coffs Harbour Catering Company (CHCC) harmless against any claims, losses, or damages arising out of your use of our website or services, or your breach of these Terms.

9. THIRD-PARTY SERVICES

Our website or services may contain links to third-party platforms (e.g., delivery partners or booking tools). These are not under our control, and we are not responsible for their content, practices, or services.

10. RETURNS & REFUNDS POLICY

  • Cancellations: Orders cancelled more than 48 hours prior to the event or delivery date may be eligible for a full refund, minus any incurred costs (e.g., special ingredient purchases).
  • Late Cancellations: Cancellations made within 48 hours of the scheduled event or delivery may not be eligible for a refund.
  • Refund Process: Refunds (if applicable) will be processed back to the original payment method within 7–10 business days.
  • Non-Refundable Items: Custom or special orders, once prepared, are non-refundable.

11. PICKUP & DELIVERY POLICY

  • Pickup Orders: Clients are responsible for collecting their orders at the agreed time and location. Any delays in pickup may affect the quality of the food, for which we are not liable.
  • Delivery Orders: Delivery is available within designated service areas. Delivery fees and minimum order requirements may apply.
  • Access Requirements: Clients must provide accurate delivery details and ensure reasonable access for our staff. We will not be held accountable for delivery delays due to incorrect instructions or restricted access.
  • Timing: While we strive to meet the requested delivery or pickup times, unforeseen circumstances (e.g., traffic, weather) may result in delays.

12. MODIFICATIONS

We reserve the right to update these Terms at any time. Any major changes will be communicated via our website or email. Continued use of our services after updates signifies your acceptance of the revised Terms.

13. TERMINATION

We may terminate access to our services if these Terms are violated, or if any illegal or abusive behavior is detected. All outstanding obligations (including payments) remain payable upon termination.

14. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled by the courts of that jurisdiction.

15. CONTACT US

If you have any questions about these Terms or need assistance, please contact us:

Email: admin@coffsharbourcateringcompany.com.au
Phone: 02 6650 9900
Address: Shop 18, Park Beach Plaza Shopping Centre, 253 Pacific Highway, Coffs Harbour, NSW, 2450