FAQs
How do you cater for dietary requirements and allergies?
We take dietary requirements and allergies very seriously. All our catering options can be tailored to suit gluten-free, vegetarian, vegan, dairy-free, and other specific dietary needs. Please advise us at the time of ordering so we can prepare accordingly.
Do you deliver catering orders?
Yes, we offer reliable delivery across the Coffs Harbour region. Our team ensures your catering arrives fresh, beautifully presented, and on time for your event or meeting.
Do you have minimum spend?
There is no minimum spend but, we provide free shipping for orders above $200 within Coffs Harbour, NSW, 2450.
How much notice do you need for a catering order?
We recommend placing orders at least 7 days in advance, but we may cater for orders with atleast 48 hours notice. For large events or custom catering, we appreciate as much notice as possible to ensure availability and quality.
Can I pick up my catering order instead of having it delivered?
Absolutely! You're welcome to collect your catering from our shopfront at Park Beach Plaza. We'll have it packed and ready at your scheduled time.
Do you provide staff for events?
We currently specialise in drop-off catering and do not offer wait staff or on-site service. However, our platters and boxes are designed to be easy to serve and enjoy without additional assistance.
How do I place an order or get a quote?
Simply place your orders at www.coffsharbourcateringcompany.com.au/order or get in touch with us via phone or email to discuss your needs. We’ll help you build a menu that suits your occasion, budget, and dietary requirements.
Call: 02 6650 9900
Email: admin@coffsharbourcateringcompany.com.au
Do you offer catering for both small and large events?
Yes, we cater for everything from small team meetings to large-scale functions. Whether you need individual boxes for 10 or platters for 150, we’ve got you covered.
What are your policies?
See below our policies:
Returns & Refunds Policy
Cancellations: Orders cancelled more than 48 hours prior to the event or delivery date may be eligible for a full refund, minus any incurred costs (e.g., special ingredient purchases).
Late Cancellations: Cancellations made within 48 hours of the scheduled event or delivery may not be eligible for a refund.
Refund Process: Refunds (if applicable) will be processed back to the original payment method within 7–10 business days.
Non-Refundable Items: Custom or special orders, once prepared, are non-refundable.
Pickup & Delivery Policy
Pickup Orders: Clients are responsible for collecting their orders at the agreed time and location. Any delays in pickup may affect the quality of the food, for which we are not liable.
Delivery Orders: Delivery is available within designated service areas. Delivery fees and minimum order requirements may apply.
Access Requirements: Clients must provide accurate delivery details and ensure reasonable access for our staff. We will not be held accountable for delivery delays due to incorrect instructions or restricted access.
Timing: While we strive to meet the requested delivery or pickup times, unforeseen circumstances (e.g., traffic, weather) may result in delays.
Also see our Privacy Policy and Terms of Use
Where are you located?
Shop 18, Park Beach Plaza Shopping Centre
253 Pacific Highway, Coffs Harbour, NSW, 2450
Still have questions?
Visit us:
Shop 18, Park Beach Plaza Shopping Centre
253 Pacific Highway, Coffs Harbour, NSW, 2450
Opening Hours:
Monday, Tuesday, Wednesday & Friday: 8:00am – 5:30pm
Thursday: 8:00am – 7:30pm
Saturday: 8:00am – 5:00pm
Sunday: 8:00am – 3:00pm
Call: 02 6650 9900
Email: admin@coffsharbourcateringcompany.com.au
Website: www.coffsharbourcateringcompany.com.au