Privacy policy

This Privacy Policy describes how Coffs Harbour Catering Company (CHCC) (we, us, or our) collects, manages, stores, uses, and discloses your personal information. It outlines the privacy framework within which we operate and should be read in conjunction with any supplementary privacy policies and implementation procedures that we may introduce or update periodically.

If you disagree with the terms of this policy, please refrain from providing us with your personal information.


YOUR PERSONAL INFORMATION AND PRIVACY

Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it. However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold us responsible for any breach of security, unless we have violated a law, acted with gross negligence, or deliberately defaulted on our duties to you.

We reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and our complaint handling procedure is outlined in this policy.

DEFINITIONS

Information and Records: This policy covers electronic or physical records but excludes publicly available information and employee records under the Privacy Act.

Personal Information: Information that identifies you or can reasonably be used to ascertain your identity.

Sensitive Information: Includes biometric, criminal, genetic, health, political, philosophical, and membership-related data.

WHAT TYPES OF PERSONAL INFORMATION DOES COFFS HARBOUR CATERING COMPANY (CHCC) COLLECT AND HOLD?

Depending on your interaction with us, we may collect:

  • Name, gender, and date of birth
  • Email address and phone number
  • Mailing or residential address
  • Occupation and job title
  • Technology used to access our website and services
  • Feedback, queries, or requests
  • Payment details for services like Delivery, or Pick Up

You may refuse to provide personal information, which could affect our ability to meet our obligations to you or others. Anonymity or pseudonyms may be used but could restrict access to our services.

WHY DOES COFFS HARBOUR CATERING COMPANY (CHCC) COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION?

We may collect, store, and use your personal information to:

  • Provide services or respond to inquiries
  • Process online orders and reservations
  • Communicate promotions or special offers
  • Improve our customer experience and services
  • Fulfill legal and regulatory requirements
  • Manage bookings, delivery, or pick-up services

We may disclose your personal information to:

  • Trusted delivery partners or technology providers
  • Email or marketing service platforms
  • Payment processing systems
  • Legal or government authorities if required
  • Website developers or external advisors
  • Certain situations allow us to disclose personal information without consent, such as preventing imminent threats to health or safety.

USE OF THIRD-PARTY SOFTWARE

Our website may use services and technologies provided by third parties. Your personal information may be collected directly by third-party service providers such as: Google Analytics and Bing Webmaster

  • Email marketing platforms
  • Payment gateways or booking systems
  • Please review their individual privacy policies to understand how your data is handled, which is beyond our control.

DIRECT MARKETING

We may use your personal information for marketing purposes where you've given consent—either implied or explicit. You can opt out of any marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION

Your personal information may be stored in cloud-based systems hosted overseas. By providing personal information, you consent to these disclosures. While we take reasonable precautions, we are not responsible for the practices of overseas recipients under Australian law.

HOW DOES COFFS HARBOUR CATERING COMPANY (CHCC) CAFE HOLD AND SECURE YOUR PERSONAL INFORMATION?

We take reasonable steps to ensure the information we collect is accurate, complete, and relevant:

  • Electronic data is protected by secure servers and password controls
  • Hard copy records are stored in restricted access areas

Despite our best efforts, no system is immune to breach. You accept this risk when interacting with our services online.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may request access or correction to your personal information by contacting us in writing. We will respond promptly, provided:

  • It does not compromise the privacy of others
  • It is not frivolous or unlawful
  • The request is verifiable

A small administrative fee may apply, and we may withhold access until it is paid.

COOKIES

We use cookies to improve your experience on our website. Cookies help us track website traffic, preferences, and user behaviour. You can disable cookies in your browser settings, though some features may not function properly as a result.

DISCLAIMER

The general information on our website is subject to change without notice. We make no guarantees regarding its completeness or accuracy.

Photos used are vague presentation of the platters. Actual platter inclusions may be subjected to change depending on you dietary requirements/requests, and availability of ingredients.

We may provide links to external websites for your convenience only. Coffs Harbour Catering Company (CHCC) does not endorse or take responsibility for third-party content, products, or services.

HOW TO REACH US

If you have any questions, complaints, or requests relating to this Privacy Policy, please contact:

Call: 02 6650 9900
Email: admin@coffsharbourcateringcompany.com.au
Site: www.coffsharbourcateringcompany.com.au

You may also visit:

Shop 18, Park Beach Plaza Shopping Centre
253 Pacific Highway, Coffs Harbour, NSW, 2450